TruSummit Solutions is a young, energetic, fast-growing, results-based Salesforce Implementation Partner headquartered in Pittsburgh, PA. Our teams empower and educate our clients on the value and capabilities of Enterprise Applications with a major focus on Platform as a Service (PaaS). Through strategic consulting and business process modeling, we architect and build solutions that align directly with each of our customers' strategic business needs. As a women-owned and operated company, we do not shy away from diversity, we value it. Culture comes first, and this is guided by our core values. As a member of TruSummit we all align to each of the following core values: 

• Collaboration - We work as a team, including client team members, to build the best solution. 

• Commitment - We get the job done and get it done right. 

• Aptitude - We are experts in what we do today and tomorrow. 

• Passion - It’s not just a job, it’s why we get up in the morning. 

As a Salesforce Managed Services/Technical Consultant at TruSummit, you will have direct oversight and responsibility for the day-to-day management of your assigned managed services client’s engagements. This includes building a strong partnership with our clients, developing creative solutions to client problems, and advising on best practice workflow to provide proactive service that measurably simplifies and unifies our client’s SF org(s). You spot opportunities for efficiency in processes and are eager to implement improvements that make everyone's lives easier. You develop insights and leverage those insights to propose solutions to client problems. You can work independently on projects but can also elicit from and collaborate with other team members for more complex items. You are enthusiastic, professional and confident, with a focus on customer success. You can demonstrate and articulate the work you have done to clients, via presentation and conversation.  To ensure the success of each project, you should be knowledgeable about the various Salesforce solutions and skilled at leveraging our TruSummit team's talents. 

• Serve as the primary point-of-contact, advocate, problem solver, and trusted advisor for a defined set of managed services.  

• Stay up to date with Salesforce platform updates, features, and best practices. Provide proactive recommendations to clients for system enhancements, optimizations, and industry-specific solutions.  

• Confident and highly communicative, with excellent business insight and a willingness to challenge others or propose changes.  

• Keen understanding of how Salesforce fits into the larger technology landscape. 

• Identify/uncover expansion opportunities to increase revenue stream.  

• Assist the Director of Managed Services in the monitoring of project budget (hours), timeline, and scope to proactively manage the engagement; keeping the client apprised.  

• Arrange, lead, and facilitate meetings that may involve requirements gathering, design, solution architecture, configuration, testing, deployment, and implementation efforts.  

• Function as a Project Manager, Business Analyst & Functional Consultant for managed services client engagements across various business applications, including the ability to diagnose, resolve problems or unexpected results, perform scheduled activities, and recommend solutions or alternate methods to meet requirements.  

• Customize the platform using declarative tools and build custom functionality using Apex, Visualforce, or Lightning components.  

• Configure Salesforce modules, including data models, page layouts, validation rules, workflows, and process automation.  

• Advise clients on Salesforce best practices and implementation strategies. 

• Analyze client requirements and design scalable, efficient, and user-friendly Salesforce solutions. Develop customizations, workflows, and automation to meet business needs and improve user productivity.  

• Offer technical expertise and troubleshooting assistance to clients for Salesforce-related issues. Address and resolve system errors, bugs, and configuration problems promptly and effectively.  

• Collaborate with clients to understand their business processes, challenges, and goals. Conduct regular meetings to assess system performance, gather requirements, and provide recommendations for enhancements or optimizations.  

TruSummit Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All applicants must be authorized to work in the United States.